Refund Policy

This Refund Policy applies to all services purchased from Bakisa LLC, doing business as Bakisa. By engaging our services, you agree to the terms below.

1. Nature of Services

Bakisa provides custom digital services including strategy, design and development. Because work is bespoke and tailored to each client, services are generally non-refundable once production has begun.

2. Eligibility for Refunds

You may be eligible for a refund in the following cases:

• Within 7 days of payment and before any deliverable, asset or specification has been produced or shared with you — full refund of amounts paid, minus any non-recoverable third-party fees (e.g., payment processor fees).
• Project not started: if we have not begun work and you cancel in writing, you may receive a full refund minus payment-processing fees.
• Project in progress: if work has started, refunds are prorated based on work completed and internal time already invested. Deposits are non-refundable once work has begun.
• Failure on our side: if we materially fail to deliver the agreed scope and cannot remedy the issue within 30 days of written notice, you may request a refund of the unearned portion.

3. Non-Refundable Items

• completed and delivered work;
• third-party costs incurred on your behalf (domains, hosting, licenses, paid plugins, stock assets);
• discovery, strategy or consulting sessions that have taken place;
• rush fees;
• payment-processing fees.

4. How to Request a Refund

Send an email to contact.digitalprods@gmail.com from the email address on file, including:

• your full name and / or company name;
• the invoice or order number;
• the date of payment;
• a brief explanation of the refund request.

5. Processing Time

We review refund requests within 7 business days of receipt. Approved refunds are issued to the original payment method within an additional 10 business days. Your bank or card issuer may require further time to post the credit.

6. Chargebacks

We encourage you to contact us first to resolve any billing concern before initiating a chargeback with your card issuer. Unjustified chargebacks may result in suspension of services and collection of any unpaid balance.

7. Changes

We may update this Refund Policy at any time. The version in effect at the date of your purchase governs that transaction.

8. Contact

Bakisa LLC — 1603 Capitol Ave, WY 82001, USA — contact.digitalprods@gmail.com.